Privacy Policy

Legal Status

We operate under a Curaçao gaming framework as a remote online casino brand. We are the data controller for the personal data we collect when you register, use our services, or interact with the site and apps. Our operations are governed by applicable Curaçao laws and the obligations of the licensing framework that applies to remote gaming operators.

Registration and Login Process

What we collect at registration

• Basic identity details you provide when creating an account, such as your name, date of birth, residential address, email address, and mobile number.
• Account credentials you create (username and password) and any security options you enable, such as two-factor authentication.

How we use this data

• To create and manage your account, enable secure access, and communicate with you about your account activity.
• To provide and improve our services, including mobile and web access.
• To comply with our legal and regulatory obligations.

KYC / ID Verification

What we may ask for

• When required by law or before certain account actions can be completed, we may ask you to submit identity documents and proof of residence. We may also request additional documentation to verify your identity in specific circumstances.

Why we process this data

• To comply with legal and regulatory requirements, to prevent fraud and misuse, and to help maintain a safe and compliant gaming environment.

How we handle verification data

• Verification documents are processed securely and retained only as long as necessary to satisfy legal, regulatory, or legitimate business needs. We limit access to these documents to authorized personnel and service providers who assist with verification.

Games and Software Providers

Data involved in gameplay

• We collect information about the games you play and your activity within those games to operate the service, provide a tailored user experience, and maintain fair play.

Sharing with providers

• Game providers and platform partners may process certain game-related data on our behalf. We only share the minimum required data to enable the proper functioning of games and services.

Bonuses and Promotions

Data used for promotions

• We process promotional opt-ins, bonus activity, and related account data to determine eligibility, to deliver offers, and to ensure promotions are used in line with our terms.

Wagering and promotions monitoring

• We monitor promotional usage to detect and prevent abuse and to comply with promotional terms and responsible gaming obligations.

VIP and Loyalty Program

Data for loyalty management

• Participation in loyalty or VIP programs requires the processing of account activity, comp points, tier status, and communication preferences.

How this data is used

• To calculate rewards, manage tiers, and deliver tier-specific benefits or communications. We also use this data to detect misuse of loyalty schemes.

Payment Methods and Banking Terms

Account-related administrative data

• We process certain account-related administrative information necessary to perform and administer your account services and to meet our legal obligations. This processing is limited to what is necessary for account administration and compliance.

Key Terms and Conditions

Personal data for terms enforcement

• We use personal data to enforce our terms, investigate potential breaches, and take action where fraud, bonus abuse, multiple-account use, or unlawful activity is suspected.

Limits and restrictions

• Data about account activity and interactions may be used to apply limits, restrictions, suspensions, or account closures in line with our policies.

Mobile and Technical Features

Data collected from devices and apps

• When you use our mobile site or apps we collect technical data such as device type, operating system, browser, IP address, app identifiers, and usage statistics.

Cookies and tracking

• We use cookies and similar technologies for essential site functions, analytics, performance improvements, and to remember your preferences. You can control many of these technologies through your device or browser settings.

Analytics and performance

• Aggregated and pseudonymized usage data helps us improve performance, usability, and the overall mobile experience.

Security and Fair Play

How we protect your data

• We use industry-standard safeguards such as encryption, access controls, secure infrastructure, and regular security reviews to protect personal data from unauthorized access, disclosure, alteration, or destruction.

RNG and fairness-related data

• To ensure fair play and compliance with auditing and certification practices, we maintain records relevant to game integrity and fairness testing. Access to these records is limited to authorized personnel and auditors.

Breach notification

• In the unlikely event of a data breach affecting your personal data, we will follow applicable laws regarding notification to you and to supervisory authorities when required.

Responsible Gambling Features

Data used to support safer play

• We analyse play patterns and account behaviour to provide responsible gambling tools, including deposit limits, time-outs, reality checks, and self-exclusion. This may involve automated processing and profiling to identify signs of harm.

Interventions and support

• When we detect risk indicators, we may take steps to contact you, suggest tools, or impose protective measures in accordance with our policies and legal obligations.

Security of interventions

• Information used for responsible gambling assessments is handled with strict confidentiality and limited access.

Advantages and Disadvantages

Use of personal data to improve service

• We process data to offer a large, multi-provider game catalogue, personalised promotions, and a secure playing environment.

Risks and limitations

• Processing of personal data is subject to technical and legal limits. Operation under the applicable Curaçao framework means certain protections may differ from those in other jurisdictions; we aim to meet high standards of data protection and security for all users.

General Casino Information

Languages and accessibility

• We process language preference and accessibility settings to present content in your preferred language and format.

Supported regions and restrictions

• We record your country of residence and related account data to ensure compliance with applicable territorial restrictions and local laws.

Data Sharing and Third Parties

Who we share data with

• We may share personal data with trusted third parties that provide services on our behalf, such as identity verification, technical hosting, analytics, and auditing. We also share data with regulators, law enforcement, or courts when required by law or to protect rights and safety.

International transfers

• Personal data may be transferred to jurisdictions outside the European Economic Area. Where this occurs, we implement appropriate safeguards such as contractual measures or other protections required by applicable law.

Legal Basis for Processing (GDPR)

Where you are in the EU/EEA, our lawful bases for processing may include:

• Performance of a contract: processing necessary to provide the services you request.
• Legal obligation: processing required to comply with laws and regulatory requirements.
• Legitimate interests: processing for fraud prevention, network security, service improvement, and ensuring the integrity of our platform, provided such interests are not overridden by your rights.
• Consent: for certain uses such as marketing communications and non-essential cookies, where we ask for and obtain your consent.

Your Rights

If you are in the EU/EEA you have rights under data protection law, including:

• The right to access the personal data we hold about you.
• The right to correct inaccurate or incomplete data.
• The right to request deletion of your personal data, subject to legal and contractual retention obligations.
• The right to restrict or object to certain processing, including profiling used for direct marketing.
• The right to data portability for data you provided to us in a structured, machine-readable format.
• The right to withdraw consent where processing is based on consent.
• The right to lodge a complaint with your local data protection authority.

How to exercise your rights

• You can exercise many rights through your account settings or by contacting our support via the in-site channels. We will respond to requests in accordance with applicable law and may require identity verification before fulfilling certain requests.

Retention of Personal Data

How long we keep data

• We retain personal data for as long as necessary to provide services, meet contractual obligations, comply with legal requirements, resolve disputes, and enforce our agreements. Retention periods vary by data category and legal obligation.

Deletion and anonymization

• When personal data is no longer required, we securely delete it or remove identifiers so the data can no longer be associated with you.

Children and Minors

Minimum age for use

• Our services are intended for adults only. You must be at least 18 years old to register. We do not knowingly collect personal data from persons under the minimum age. If we become aware that we have collected data from a minor, we will take steps to delete it.

Changes to this Privacy Policy

Updates and notification

• We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated through the site or your account when appropriate.

Effective compliance

We aim to protect your privacy while providing a safe and enjoyable service. If you have questions about how we process your personal data, you can manage many preferences in your account and through the site’s support channels.